What solutions does Instacom offer?

Instacom provides push-to-talk, workforce management, IoT, access control, guard patrol, incident reporting, and visitor management solutions for a wide range of industries.

How reliable is Instacom's service?

Instacom has achieved over 99.99% uptime for the past eight years, with global coverage and redundant infrastructure.

What kind of support does Instacom provide?

Instacom offers 24/7 customer care and support, including in-house hardware repair and technical assistance.

Which industries use Instacom's solutions?

Instacom serves security, public sector, healthcare, agriculture, construction, mining, cleaning, hospitality, facility management, and transport & logistics industries.

Is Instacom's communication secure?

Yes, Instacom's systems are POPI compliant and use secure, encrypted channels for all communications.

Does Instacom support integration with other software?

Yes, Instacom solutions can be integrated with third-party software for seamless workflow and data exchange.

How can I contact Instacom for support?

You can contact Instacom support at +27 (0)10 157 1480 or support@instacom.co.za.

How do I request a demo or quote?

You can request a demo or quote by contacting our sales team at sales@instacom.co.za or filling out the form on our website.

Where is Instacom located?

Instacom is headquartered in Johannesburg, South Africa, and serves clients nationwide.

Need Support? +27 (0)10 157 1480 | support@instacom.co.za

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We are Hiring

Sales Agent Customer Service (Gauteng)

Closing: 2025-08-22

Instacom reserve the right not to make an appointment to any advertised position. Preference is always given to existing Instacom employees, and the choice made is purely on merit and qualifications.Instacom – Instant Communications Solutions(Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in our business and the Global market in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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We’re looking for a driven Sales Agent Customer Service individual to nurture and grow existing client relationships, ensuring satisfaction, loyalty, and long-term retention. This role focuses on account management, upselling, and cross-selling to maximize revenue, prevent cancellations, and secure renewal business.

This position is located in Gauteng and is a Permanent employment offer.

BASIC DUTIES

Manage and develop relationships with existing clients, understanding their evolving needs and ensuring their satisfaction with Instacom products and services.
Customer engagement: Conduct regular check-ins with clients to gather valuable feedback, address pending concerns and identify opportunities for growth (upselling).
Growth Strategies: Identify upselling and cross-selling opportunities within the existing client base.
Collaborative Planning: Work with client’s intent fully to develop strategic account plans that align with their objectives and our offerings.
Customer Education: Constantly educating our Instacom clients on new products and services, providing training and support as needed.
Renewals and Retention: Oversee contract renewals and ensure clients retention through strong relationship management to avoid any potential cancellations.
Reporting and Analytics: Daily tracking of Instacom client account performance metrics and provide regular reports to management on progress and challenges.
Internally Liaise: Collaborate with other departments within Instacom, such as marketing and product development, to enhance client offerings and address client needs.

MINIMUM SKILLS & COMPETENCIES

NQF4 (Matric)
Own vehicle
Valid drivers licence.
Proven track record between 2-5 years of success in a sales role.
Excellent communication, negotiation and presentation skills.
Ability to work independently and thrive in a fast-paced high-pressured environment.
Strong analytical skills to assess opportunities and challenges.
Familiarity with CRM software and sales tools.
Strong computer competency.

INTERESTED? Complete and submit form below.

Name *

Surname *

Email *

Contact Number *

Applying for

Sales Agent Customer Service | Gauteng | Closing: 2025-08-22

Attach CV and Supporting Documents *