Instacom is seeking a customer-focused and relationship-driven Sales Agent – Customer Service (“Farmer”) to maintain and strengthen relationships with existing clients. The successful candidate will work closely with Account Managers and internal departments to ensure customer satisfaction, address service concerns, support successful implementations, and identify opportunities to retain and grow the existing customer portfolio. This role is suited to a proactive individual who understands the importance of long-term customer relationships, effective communication, and reliable service delivery. The primary focus is to protect existing business, strengthen client loyalty, support renewals, and minimise customer cancellations through responsive and effective relationship management.