We are seeking a results-driven and customer-focused Account Manager to manage and expand an established client portfolio while identifying and securing new business opportunities. The successful candidate will be responsible for driving sustainable revenue growth through strategic sales activities, including lead generation, client engagement, site visits, proposal development, pipeline management, and deal closure. This role requires a proactive approach to maintaining strong client relationships, achieving sales targets, improving conversion rates, and executing focused weekly, monthly, quarterly, and annual sales strategies to ensure consistent business growth and market expansion.
Manage and grow a portfolio of new and existing client accounts across Polokwane and the wider Limpopo province.
Build and maintain strong client relationships by delivering exceptional service, ensuring customer satisfaction, and identifying opportunities for account growth.
Collaborate with the Instacom Sales and Technical teams to ensure the successful implementation of solutions and the effective resolution of client concerns.
Conduct regular client reviews, monitor account performance, and proactively address service-related issues to maximise client retention.
Achieve account management targets and prepare monthly reports on client performance, including new sales, cancellations, and key account metrics.
MINIMUM SKILLS & COMPETENCIES
Grade 12 (Matric) is essential. A Diploma or Degree in Sales, Marketing, Business Management, or a related field will be advantageous.
A minimum of 3 years' sales experience, coupled with 5 years' or more experience in account management or client relationship management. Experience within the ICT or telecommunications industry will be advantageous.
Proven ability to build and maintain strong client relationships, deliver customer-focused solutions, and achieve sales and account management targets.
Excellent communication, negotiation, administration, report writing, time management, and decision-making skills, with the ability to prioritise effectively and work independently.
Proficient in Microsoft Office and CRM systems, with a valid South African driver's license and willingness to travel within the assigned region.
