What solutions does Instacom offer?

Instacom provides push-to-talk, workforce management, IoT, access control, guard patrol, incident reporting, and visitor management solutions for a wide range of industries.

How reliable is Instacom's service?

Instacom has achieved over 99.99% uptime for the past eight years, with global coverage and redundant infrastructure.

What kind of support does Instacom provide?

Instacom offers 24/7 customer care and support, including in-house hardware repair and technical assistance.

Is Instacom's communication secure?

Yes, Instacom's systems are POPI compliant and use secure, encrypted channels for all communications.

Does Instacom support integration with other software?

Yes, Instacom solutions can be integrated with third-party software for seamless workflow and data exchange.

How can I contact Instacom for support?

You can contact Instacom support at +27 (0)10 157 1480 or support@instacom.co.za.

How do I request a demo or quote?

You can request a demo or quote by contacting our sales team at sales@instacom.co.za or filling out the form on our website.

Where is Instacom located?

Instacom is headquartered in Johannesburg, South Africa, and serves clients nationwide.

We are Hiring

Q: Which industries use Instacom's solutions?

Instacom serves security, public sector, healthcare, agriculture, construction, mining, cleaning, hospitality, facility management, and transport & logistics industries.

Customer Care Agent (Gauteng)

Closing: 2026-05-31

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The incumbent is responsible for all calls made to the support line, to provide support to customers with technical related issues while in the office. Duties include performing ticket investigations, troubleshooting, assisting with client queries, and making system or device configuration changes, among other tasks.

This position is located in Gauteng and is a Permanent employment offer.

BASIC DUTIES

Adhered to company policies and departmental procedures.
Adhered to third-party agreements and policies.
Adhered to Service Level Agreements and timelines.
Maintain confidentiality.
Build and maintain exceptional client relations.
Maintain positive client relationships throughout any issue resolution
Provide follow-up client satisfaction with clients, as needed.
Escalate unresolved client complaints regarding support
Operate as the support point of contact to customers.
Build credibility by communicating trust, morale and professionalism with clients.
Assist with challenges a customer may experience.
Provide prompt solutions or options going forward related to challenges.
Assist with high severity requests or issue escalations as needed.
Provide feedback to customers when dealing with customer requests.
Identify customer needs and exceed client expectations.
Identify potential/possible cancellations from clients and communicate to Account Manager
Provide effective and proactive Support and solutions to avoid possible client cancellations.
Answer all calls to the call centre.
Create tickets for all calls and emails received.
Provide feedback to customers on allocated tickets.
Escalate tickets should it be necessary.
Assist with Out of Box Failure tests when required.
Assist with All device setups, from OBF to Complete Setup of hardware and Services when required.
Assist with device setup for Repairs
Assist with Quality Control of devices when required.
Do a proper shift handover.
Update tickets as per progress on setup of devices
Assist with resolving 0% Guard Patrol Sites when required.