We're seeking a proactive, detail-oriented Sales Support Agent to join our team. This role involves both administrative and client-facing tasks including POC (Proof of Concept) rollouts with potential clients while supporting the sales team in the office and in the field. Key responsibilities include managing orders, addressing inquiries, handling documentation, and coordinating across departments. The ideal candidate is organized, enjoys client interaction, and is committed to the team's success.
Your responsibility will consist of working with Account Managers and managing the roll-out protocols of POC’s (Proof of Concept) to ensure closure of deals.
Day-to-day responsibilities will also include shadowing of Senior Sales representatives that will impart future knowledge for your success.
Order Management: Process and monitor customer orders, ensuring accuracy and timely delivery.
Customer Service: Address customer inquiries, provide product info, and resolve issues to enhance the experience.
Scheduling and Coordination: Scheduling client meetings, calls, and follow-ups, ensuring seamless communication.
Cross-Department Collaboration: Work with marketing, finance, and operations to align sales and resolve issues quickly.
Customer Follow-Up: Conduct follow-ups and gather feedback pre- and post-sale to ensure customer satisfaction.
Issue Resolution: Resolve order issues, complaints, and return requests promptly.
MINIMUM SKILLS & COMPETENCIES
Senior Certificate (Matric) minimum requirement
Must have own reliable vehicle with valid driver’s license
Willingness to travel as and when business need arises (travel claims can be submitted for business related travel expenses)
Willing to work overtime when emergency need arises
Ability to work independently and with minimum supervision in a fast-paced, high-pressured environment
Excellent written and spoken English
Intensive initial product training requires strong willingness to learn and apply knowledge in practice
Strong computer competency and familiarity with Microsoft Outlook and Office suites
Strong interpersonal and client service-related skills
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Applying for
Sales Support Agent (POC) | Centurion | Closing: 2026-10-31
