Instacom is seeking a customer-focused and technically minded Customer Care Agent to join its Support team in Gauteng. The successful candidate will serve as a first point of contact for customers requiring technical assistance, responding to calls and emails, logging and managing support tickets, troubleshooting issues, and ensuring that customer queries are resolved efficiently and professionally. The role also involves assisting with device testing, configuration, setup, quality control, and remote technical support. This position operates within a call centre environment and requires flexibility to work shifts, including weekdays and weekends, with overtime or after-hours availability when required.
Handle incoming customer calls and emails, provide technical assistance, log and manage support tickets, and keep customers informed of progress within required service timelines.
Troubleshoot and resolve technical issues relating to Instacom’s products and services, escalating complex or high-priority incidents when necessary.
Assist with device testing, out-of-box failure assessments, hardware and service setup, repairs, quality control, and remote support.
Maintain positive customer relationships through professional communication, effective problem-solving, and proactive follow-up to support customer satisfaction and retention.
Maintain accurate ticket records, complete shift handovers, follow escalation procedures, and assist with supporting and guiding Junior Customer Care Agents when required.
MINIMUM SKILLS & COMPETENCIES
Senior Certificate (Grade 12 / NQF Level 4) or equivalent is essential.
Previous customer care or call centre experience is advantageous, with a good understanding of customer service procedures and professional telephone and email etiquette.
Basic understanding of IT, Android devices, and remote support tools such as TeamViewer. Knowledge of telecommunications products and services will be advantageous.
Good computer literacy, including proficiency in Microsoft Office and the Google product suite.
Excellent written and verbal English communication skills, with strong interpersonal, problem-solving, and customer service abilities.
A valid Code B driver’s licence and own reliable transport are recommended .
Willingness and availability to work shifts are mandatory, including weekdays, night shift, weekends, and overtime or after-hours duty when required.
INTERESTED? Complete and submit form below.
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Applying for
Customer Care Agent | Centurion | Closing: 2026-11-30
